Scrollidea Digital Concierge: how it works

Ensure the quality of hospitality while maintaining social distancing. Our Digital Concierge is the web app to manage the customer care of your guest and sell extra services

Pre Stay

The pre-stay phase is fundamental to create the best hospitality experience for your guests: even before arriving, they will receive one or more welcome emails (GDPR compliance), they won’t have to download or install anything, and will be able to immediately connect with the digital concierge from any type of device.

Through the welcome email, your guests will access Digital Concierge and will be able to search your services, book the restaurant or contact you for any information. And they can take advantage of any offers you wish to propose.

During Stay

In addition to the email, your guests will be able to access Digital Concierge through a wifi landing page or a QR Code present in the rooms and in the common areas.

It is a perfect way to reduce the amount of hard-copy directories in the rooms and establish direct communication with your guests.

Human Touch

Technology + the human factor. Your guests will rely on a powerful platform to enrich their stay experience: information on the hotel, attractions in the destination location, and the possibility to book services and activities.

A perfect customer-care solution which digitises hospitality but preserves the professionalism and empathy of your staff.

Classic and Premium

Digital Concierge is available in Premium and Classic versions.

Classic: Digital hotel directory; guest contact form; ancillary sales form; destination information; multilingual; hotel logo, hotel manager’s photo, colour customisable. Premium: in addition to the Classic features, it includes a smart tourist guide to the destination with geolocated and customisable contents.

Ask Us for a Demo

We will quickly but thoroughly explain how our platform can generate more upselling, satisfy your guests and lighten the load of requests upon receipt.